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The Blue Screen Occurs During the UltraPath Installation After EMC Powerpath 4.1 is Uninstalled

Publication Date:  2012-07-19 Views:  8 Downloads:  0

Issue Description

The user correctly uninstalls EMC powerpath 4.1 and then restarts the Windows 2003 operating system.
Then the user installs Huawei 17T01 64-bit UltraPath on the operating system. The blue screen occurs during the installation.

Alarm Information


Handling Process

orrectly uninstall EMC powerpath and then restart the operating system.Double-click the installation package of Huawei UltraPath to install the program. After the blue screen occurs, restart the operating system. Press the F8 key during the startup, and choose Last Correct Configuration. Then uninstall Huawei UltraPath in Add or Remove Programs. During the uninstall, the system prompts that the file is required.
Double-click the installation package of Huawei UltraPath again to install the program. Restart the operating system after the program is installed successfully.
If the system prompts that uninstall of Huawei UltraPath requires a operating system restart again, delete the two key values restart\unrestart in the My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Microsoft\Windows\CurrentVersion\Run in the registry. Reinstall Huawei UltraPath and restart the operating system. Then the program is usable.
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Root Cause

EMC powerpath 4.1 and powerpath 4.3 are prone to incomplete uninstall, which causes the blue screen.
EMC powerpath 4.3 and later do not incur the blue screen.