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Configuration Information About the S5500 Storage System Fails to be Exported

Publication Date:  2012-07-20 Views:  160 Downloads:  0
Issue Description
An S5500 is logged in to from the IE browser (Microsoft browsers or other IE kernel-based third party browsers). On the system management interface, click Export the configuration information. The system has no response and the configuration information fails to be exported.
Alarm Information
Handling Process

Step 1 Open the IE browser and choose Tools > Internet Options.

 Step 2 Choose General > Languages…

 Step 3 In Language Preference, retain only Chinese or another preferred language.

 Step 4 Log in to the Web page again and export the configuration information.

Root Cause
Multiple languages are available in Language Preference of the IE browser; therefore, the configuration information fails to be exported.