No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

When the Log Collector Service Is Started, a Service Error with Error Code 9 Occurs

Publication Date:  2012-07-20  |   Views:  511  |   Downloads:  0  |   Author:  anliku  |   Document ID:  EKB1000009623


Issue Description

The interface as shown in the following figure appears when the log collector service is started, indicating that this service cannot be started properly.

Alarm Information


Handling Process

Uninstall the log collector and then re-install it.

Root Cause

Registry key values are lost due to an exceptional shutdown. As a result, the log collector service cannot be started.