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Unable to Login to the SVN3000 That Applies RADIUS Authentication

Publication Date:  2012-07-20 Views:  384 Downloads:  0

Issue Description

The SVN3000 applies RADIUS authentication. If the length of the RADIUS login password exceeds 15 characters, the login fails and a message is displayed stating "Incorrect user name and password."

Alarm Information


Handling Process

Change the RADIUS login password.

Root Cause

The RADIUS server allows a maximum of 15 characters for a password.
However, the SVN3000 GUI supports the input of 31 characters at the maximum for the password, which causes this problem.