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How to Troubleshoot the Fault that the Controller Enclosure of the S5300 Storage Device Fails to be Powered on?

Publication Date:  2012-07-20 Views:  180 Downloads:  0

Issue Description

The S5300 has two controllers in this case. When the controller enclosure is being powered on, an alarm is generated on it. After the PC on which the HyperTerminal is installed is connected to the S5300 by using the serial port, the IP addresses of the controllers cannot be changed. The alarm information on the OSM indicates that the controller enclosure fails to be powered on.

Alarm Information


Handling Process

As the fault is generated when the two controllers are powered on simultaneously, it is recommended to power on one controller a time:
Step 1  Power on one controller.
Step 2  After the controller is powered on, connect the PC to the S5300 with the serial port cable and open the HyperTerminal. Run the chgctrlip -c A [here controller A is used as an example] -a [changed according to the site situation or customer’s requirement] -g -s command to change the IP address of the controller. Log in to the OSM and synchronize the controller time with the system time.
Step 3  Power on the other controller, and then the system automatically synchronizes the time.
The information displayed on the HyperTerminal and OSM indicates that the two controllers are powered on.

Root Cause

As the configuration information is not cleared before device delivery, the information about the two controllers cannot be synchronized during power-on, which causes power-on failure.


The S5300 must be initialized after debugging for device delivery. Device initialization is performed only for deployment but not for maintenance.