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How to Troubleshoot the ISM Login Failure

Publication Date:  2012-07-22 Views:  135 Downloads:  0

Issue Description

The S2600 is logged in to by using the PUTTY or SSH software. It has normal running status but fails to be detected by the ISM.  

Alarm Information


Handling Process

The solutions to the previous reasons are as follows:
Step 1  Ensure that the user name and password are correct. One user name of the S2600 R1 can have only one login instance.
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Step 2  Use the ISM with the version compatible with the S2600.
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Uninstall the previous ISM. Choose Start > Run. Enter the javaws-viewer command (or the javaws command in the JRE 1.5.0 version), as shown in the above figure.
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After the ISM is successfully uninstalled, install the ISM of the latest version on the Web page.
Step 3  If the S2600 is configured with dual controllers, log in to it by using the other controller. Replace the coffer disk that has bad sectors in time. After the coffer disk OS has been reconstructed, the S2600 can be logged in to successfully.
Step 4  Manually enable the agent services, or restart the controller (only if this operation does not affect system services).

Root Cause

The following reasons may cause an ISM login failure:
1. The user name does not exist or is occupied, or the password is incorrect.
2. The ISM client version is incompatible with the S2600 system version.
3. The coffer disks have bad sectors.
4. The agent services of the S2600 fail to be enabled. The following figure shows the normal service state:
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