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Storage Device Enters Safe Mode Due to Upgrade Failures

Publication Date:  2012-07-22 Views:  418 Downloads:  0

Issue Description

The storage device enters safe mode automatically when the upgrade fails on it.

Product and version information:
  • S2600
  • S5000 series

Alarm Information


Handling Process

  1. Upgrade the storage software on the secondary controller.
  2. Restart the storage device when the upgrade completes. The version of the primary controller should then becomes to that of the slave controller.
  3. After the storage system is recovered, upgrade the SES according to the correct upgrade procedure.

Root Cause

The upgrade operation is not standard.


Perform the upgrade strictly according to the upgrade procedure.