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Inaccessible Serial Ports Due to Faulty Serial Port Cables

Publication Date:  2012-07-22 Views:  400 Downloads:  0

Issue Description

When the maintenance terminal connects to the serial port of a storage device through the serial port cable, no information output from the device can be received by the terminal.

Product and version information:
  • S2600
  • S5000 series
  • The OS is Windows 2003

Alarm Information


Handling Process

  1. Remove and reinsert the serial port cable or replace the serial port cable on the storage device.
  2. Log in again through the serial port on the maintenance terminal.

Root Cause

The serial port is inaccessible due to the faulty serial port cable.