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Inaccessible Controller Due to Faulty Coffer Disks

Publication Date:  2012-07-22 Views:  629 Downloads:  0

Issue Description

Controller B of a storage device works properly, but controller A is inaccessible to either the ISM or the CLI. By checking the current status of the storage device in the ISM, a faulty coffer disk can be found and its icon becomes  (SATA disk in this case).

Product and version information:
  • S2600 (with dual controllers)
  • S5000 series (with dual controllers)

Alarm Information


Handling Process

  1. Replace the faulty coffer disk without compromising the services.

Root Cause

One of the controllers cannot be accessed properly due to a faulty coffer disk.