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Unable to Log In to Storage Devices Without the Password of the admin Account

Publication Date:  2012-07-22 Views:  661 Downloads:  0

Issue Description

When logging in to a storage device with the user name admin, users are prompted Access denied and User name or password error on the SSH and the ISM respectively.

Product and version information:
  • S2600
  • S5000 series

Alarm Information


Handling Process

  1. Connect to the storage device through serial ports.
  2. When strings like Hs login: appear, type _super_admin and press Enter.
  3. When the strings Password: appear, type 321654 and press Enter.
  4. Run the command initpassword to initialize the password of admin.


    After the command is successfully executed, the initial password of admin is set to 123456.


Root Cause

The password of the admin account is missing, causing the logon of the storage device fails.