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Failed to Ping an NE Using the Ping Tool Provided by the VSM

Publication Date:  2019-07-04 Views:  509 Downloads:  0

Issue Description

On the VSM, select an NE, right-click, and then choose Tool > Ping from the shortcut menu. The NE cannot be pinged and a message indicating operation timeout is displayed. If you use command lines to ping the NE, the NE can be pinged.

Alarm Information


Handling Process

Step 1     Log in to the VSM System Monitor.

 Step 2     Click the Process Monitor tab and select eam_agent.

The Confirm dialog box is displayed, showing the processes that rely on and will be started along with the selected process. To start the process, click Yes.

 Step 3     Select Topology Process, right-click, and then choose Start Process from the shortcut menu.

Root Cause

The Ping tool provided by the VSM relies on the build-in ICMP tool to implement its function. That is, the operation of the Ping tool depends on the running status of the topology process. In this case, the NE cannot be pinged because the eam_agent process is not started. To ping the NE, you must manually start this process.