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How to Unlock a Locked-Out User Immediately?

Publication Date:  2012-07-23 Views:  798 Downloads:  0

Issue Description

If the login attempts of a user have failed for three consecutive times, the user will be locked out of the VSM. How to unlock a locked-out user immediately?

Alarm Information


Handling Process

Step 1     Log in to the VSM server.      
Step 2    
Go to the installation directory of the VSM, which is D:\vsm\server\bin.
Step 3    
In the bin folder, double-click the svc_releaseUser.exe file.
Please input user
Step 4    
In the window that is displayed, enter your user name, such as Admin, and press Enter.
Please input user
The message of [Info:]Success. is displayed, indicating that the locked-out user has been unlocked.

Root Cause