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The USG2120BSR Fails to Connect to the Peer Device through the Serial Port

Publication Date:  2012-07-24 Views:  412 Downloads:  0

Issue Description

The user uses the USG2120BSR to connect to the third-party router through the serial port. The link-layer is Up, but the protocol-layer is Down.

Alarm Information


Handling Process

1. Query the information about the port.
Serial2/0/0 current state : UP  
Line protocol current state : UP
Description : Huawei Symantec, Secospace Series, Serial2/0/0 Interface
The Maximum Transmit Unit is 1500 bytes, Hold timer is 10(sec)
Internet Address is unnumbered, using address of Vlanif11(
Link layer protocol is PPP
LCP opened, IPCP acksent
Output queue : (Urgent queue : Size/Length/Discards)  0/50/0
Output queue : (Protocol queue : Size/Length/Discards) 0/1000/0
Output queue : (FIFO queuing : Size/Length/Discards)  0/256/0
Physical layer is synchronous,
Interface is DTE, Clock is DTECLK1, Cable type is V35
    Last 300 seconds input rate 0.00 bytes/sec, 0.00 packets/sec
    Last 300 seconds output rate 0.00 bytes/sec, 0.00 packets/sec
    Input: 679 packets, 9814 bytes
           115 errors:
           109 non octet_aligned, 2 abort sequence
           0 giants, 4 CRC, 0 overruns, 0 carrier lost
    Output:666 packets, 10996 bytes
           0 errors:
           0 underruns, 0 CTS lost errors
The contents in red indicate that the status of the IPCP is abnormal. Therefore, the PPP negotiation fails.
2. Query the debugging information of the PPP. It is discovered that the peer router cannot identify the negotiation packets sent by the device of Huawei Symantec
2. Configure two commands on the serial port.
      undo ppp ipcp nbns request
       undo ppp dns nbns request
The problem is solved.

Root Cause

The PPP negotiation fails.