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1. Run the command described below on the console to check the network connection between the console and the log server.
"LOG-SERVER-IP" refers to the IP address of the log server. During the operations, ensure that you enter the IP address of the log server.
2. Log in to the server where the log server resides as the administrator. Run the following command in the command line window to check whether another process occupies port 80:
In normal cases, the process that occupies port 80 is tomcat6.exe. If there is another process occupying port 80, stop the process in Windows Task Manager, and then start the log server. The fault is located.
3. Log in to the server where the log server resides as the administrator. Run the following command in the command line window to check whether the Secospace eLog LogServer is started:
If the service is not started, you need to start it.
4. Start the log server.
5. Log in to the Secospace eLog management interface again on the console.
If the Secospace eLog home page is displayed properly, it indicates that the fault is removed.
The possible reasons are described as follows: