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Knowledge Base

System monitor could only review basic process after upload license files

Publication Date:  2012-09-10  |   Views:  429  |   Downloads:  0  |   Author:  x00226184  |   Document ID:  EKB1000014245

Contents

Issue Description

System monitor could only review basic process after upload license files.

Alarm Information

NULL

Handling Process

1、 Delete original license files on server. The directory of license file is “/opt/vsm/server/etc/conf/license”.
2、 Transport license files to the license file directory on server in ASCII transportation mode.
3、 Login VSM client, reload license file according to prompt.

Root Cause

License files are negative.
Open up “licenseXXXXXXX.dat” file with vi on workstation, if there is a “^M” exists at the end of each line, it shows that transportation mode is not correct, and it needs to transport as ASCII mode again.

Suggestions

Transport license files in bin mode will destroy license file, so we should transport license files in ASCII mode.