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Knowledge Base

The VSM client can not start

Publication Date:  2012-09-10  |   Views:  396  |   Downloads:  0  |   Author:  SU1000722738  |   Document ID:  EKB1000014247


Issue Description

Double-click the shortcut icon of the client, can’t enter the login screen.
Alarm Information.

Alarm Information


Handling Process

Step 1 Follow the prompts to locate and repair.
Step 2 Uninstall the client and then reinstall

Root Cause

May cause the client is unable to start due to the following reasons:
• Operating systems, client files abnormal.
• Desktop shortcut is not updated after upgrade.
• Not set virtual memory may due to have illegally installed VSM client.