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Knowledge Base

FAQ-Enable window firewall leads to log management system can’t be accessed from distance

Publication Date:  2012-09-11  |   Views:  652  |   Downloads:  0  |   Author:  x00226184  |   Document ID:  EKB1000014349


Issue Description

 Success to access web page from the computer which installed secoway eLog log management system, but if access secoway eLog log management system from distance computer, it displays the interface as picture one:
Picture 1:

Alarm Information


Handling Process

 Shutdown windows firewall on server.
1、 Chose “begin > control panel > window firewall”. display ”windows firewall” interface.
2、 Chose “shutdown (not commend)”.
3、 Click “confirm”.

Root Cause

 Because of enabling windows firewall on server which installed log server, remote computer couldn’t access secoway eLog log management system.