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Knowledge Base

FAQ: How to uninstall TMC manually?

Publication Date:  2012-09-11  |   Views:  707  |   Downloads:  0  |   Author:  l00227919  |   Document ID:  EKB1000014365

Contents

Issue Description

TMC has some problem and needed to be reinstalled. 

Alarm Information

Null

Handling Process

1. In the tag of Data Execution Prevention, choose the “turn on DEP for essential Windows programs and service only” before reinstallation.

2. Delete 3 service processes of TMC by command sc as follow:
C:\Documents and Settings\Administrator>sc delete TMCServerDaemon
[SC] DeleteService success
C:\Documents and Settings\Administrator>sc delete TMCServer
[SC] DeleteService success
C:\Documents and Settings\Administrator>sc delete TSMRsyncServerR2C1
[SC] DeleteService success

3. Reinstall TMC

Root Cause

Before installation of TMC, forgot changing the Windows performance options.   

Suggestions

Before installation, change the Windows performance options and choose the “turn on DEP for essential Windows programs and service only” in the tag of Data Execution Prevention.