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Knowledge Base

The secospace TSM and dual machine SACG are unable to linkage.

Publication Date:  2012-09-12  |   Views:  843  |   Downloads:  0  |   Author:  SU1000722738  |   Document ID:  EKB1000014458


Issue Description

TSM server
                             |                                 |
                     SACG-1                       SACG-2
1 The dual SACG is used as backup, the SACG-1 and SACG-2 are in the same network segment with TSM server, their upstream are vrrp and hrp respectively;
2 The main SACG’s IP is the virtual address of VRRP;
3 The TSM and SACG can’t linkage.

Alarm Information


Handling Process

Change the SACG’s IP address on TSM server.

Root Cause

The linkage between SACG and TSM server is negotiated through the physical interface, but not through VRRP virtual address.


There are situations as follows to the linkage of TSM sever and SACG unsuccessful:
1 key erros;
2 IP address configuration erros;
3 The consultation port of TSM is not open.