No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Expiration Date of UTM Display Abnormally after Activating USG5300 License

Publication Date:  2012-09-12 Views:  452 Downloads:  0
Issue Description
Some site found that the function of UTM upgrade online is invalid after testing guide the license and activating. it is invalid to upgrade online.
Alarm Information
Handling Process
Look up license information by document tool, it finds that it not out of date.
License has been lead to successfully after the consultation. And get the activation code normally, download the UTM offline packets.
Check the license carefully, this license code is applied for ANY, not bound the ESN code of USG5320. verifying license for ESN code is unsuccessful when verifying online. This result in offline.
Apply the appointed ESN code license again, the failure recovered.
Root Cause
1. License was not lead to when pre-sales testing.
2. License has be out of date when pre-sales testing.
3. License has not bound the ESN number.
In the UTM testing process, don’t fill the ANY when apply license, fill in the real ESN code of testing host computer, if not, it will result in the UTM online upgrade function fail.