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Knowledge Base

Server gateway setting error caused other segments can not ping the server

Publication Date:  2012-09-12  |   Views:  528  |   Downloads:  0  |   Author:  w00226954  |   Document ID:  EKB1000014507


Issue Description

The user network structure is as follows:

1. The Trust zone PC ( can not ping server ( ,but can  ping
2. Server can ping the gateway
3. Be able to ping directly in the USG

Alarm Information


Handling Process

1. Check the configuration of each device is no problem, the inter-domain rules have been liberalized, the route is also correct.
2. Check sessions on USG ,also establish USG, has forwarded packet
3. Source address can not ping -a
                                  can ping -a
Suspected server gateway configuration settings has problems, allow the user to check the server gateway, found that server ( gateway has been set into itself ip address .To change the gateway into, problem can be solved.

Root Cause

Inter-domain policy has done restriction probably.