After TSM installation (version V100R002C05), test the USB flash drive management. The USB flash drive management policy for normal user is “portable storage device read only”. And configure the password to prevent uninstall. Engineer can check the problem about installation, logon, operation and uninstall of TSM client in the operation instruction.
Download the attachment “operation instruction” and edit it (such as ip address, logon screenshot) according to your concrete case. Commit the operation instruction you edited to customer.
1. Logon monitor client of system.
2. Left click the tag “process monitor” and choose “eam_agent”. A dialog box is popped up and tells you what processes would startup when the process you choose was startup. Left click OK button in the box.
3. Right click and choose “start up process”.
Ping tool of VSM network management is achieved by internal ICMP tool. So it depends on the status of topology process. Checked the process and found “eam_agent” is disabled so couldn’t ping the network element. Enabled it and solved the problem.