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TSM V1R2 agent update failed

Publication Date:  2012-09-13 Views:  367 Downloads:  0

Issue Description

When version TSM V1R2C03SPC100 update to version V1R2C03SPC101, a error report “TSM V1R2 agent update failed

Alarm Information


Handling Process

1 agent can pass the authentication, remove the cause 1
2 21 port of the FPT server of agent, can open, remove cause 2
3 gather information of agent and the FTP server, found the password of FTP contain @. Because the distinguish character of FTP password and username is @. So the password of FTP can’t contain @. Change the password of FTP, make sure haven’t @ in it.

Root Cause

1 agent can’t connect SC
2 agent can’t connect FTP server
3 problem of the FTP server result in the enable download the update packet


Make sure the password and user name of FTP haven’t @ in it. suggest add this information in the operation instructor.