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Install SQL Server failure for installing network manager on Windows 2003 server

Publication Date:  2012-09-13 Views:  559 Downloads:  0

Issue Description

It is reported installing SQL Server failure in the progress of installing network manager on Windows 2003 server

Alarm Information


Handling Process

1. Cancel using Terminal Server component.
2. Reboot the OS.
3. Reinstall the network manager after clearing up the environment.

Root Cause

1. Check the follow log file when installing log

start /MIN /WAIT C:\MSSQL2000\SQL2000_STD_ZH\x86\setup\setupsql.exe k=Dk -s -m -SMS -f1 "C:\MSSQL2000\SQL2000_STD_ZH\setup.iss"

2009-12-22 21:49:45.398[DEBUG][SqlServerInstall.modifyInstallDatFile()][Thread-83] - installsqlsp4.bat :  @echo off

start /MIN /WAIT C:\MSSQL2000\SQL2000_STD_ZH\patch\SQL2KSP4\x86\setup\setupsql.exe k=SMS -s -m -SMS -f1 "C:\MSSQL2000\SQL2000_STD_ZH\patch\SQL2KSP4\setup.iss"

2009-12-22 21:49:45.398[DEBUG][SqlServerInstall.modifyInstallDatFile()][Thread-83] - Create auto install dat file successful

2009-12-22 21:51:34.181[DEBUG][SqlServerInstall.checkInstallResult()][Thread-83] - Can not find install successful log :"Installation Succeeded".Install failed

2009-12-22 21:51:34.181[ERROR][SqlServerInstall.installSqlServer()][Thread-83] - Fail to execute Sql Server installtion

2009-12-22 21:51:34.181[ERROR][SqlServerInstall.execute()][Thread-83] - Fail to install Sql Server. Return

2. Check whether SQL 2000 install log “sqlstp.log” is created in C:\WINDOWS folder.
3. Check whether the server used Terminal Server component.

Reason: using Terminal Server component leads to the system installing failure.

We can check whether the server is Terminal Server by the ways as follows:
1. Open add/delete program
2. Click left Add/Remove Windows Components
3. Confirm that Terminal Server option is not chosen in list box.