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Knowledge Base

The solution of service JRE incorrect information reported in the process of installing the VSM client-side.

Publication Date:  2012-09-14  |   Views:  391  |   Downloads:  0  |   Author:  c00222574  |   Document ID:  EKB1000014766


Issue Description

VSM service of V1R3 version and JRE program has been installed before installing the VSM client-side (http://X.X.X.X:8080/cau). When the start button was clicked to install the VSM client-side, it reports that the service JRE is incorrect, please check. 

Alarm Information


Handling Process

Look up the configuration of proxy service in browser of terminal, if the proxy was found, delete it, and install the VSM normally. After that, get back the configuration of proxy service.

Root Cause

1. JRE version: check that is the JAVA 6 Update 20 in the terminal computer, if not, delete it and reinstall JAVA.
2. Proxy configuration: Proxy cannot be configured in browser when installing the client-side, affirm that proxy service was not configured.