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The problem of Monitor file policy not effecting dues to client does not reboot after installing

Publication Date:  2012-09-17 Views:  303 Downloads:  0
Issue Description
After Secospace TSM dispenses some policies like monitor document, client PC has no effect on these, and there are no record or prompt on illegal operation.
Alarm Information
Handling Process
1.Check out the server configuration, policy template and policy setting.
2.By comparison, we find that the edition between Agent and server are the same. Client feed back that they did not reboot agent side PC after had installed Agent, which leads to the function of Agent firewall has no effect. However, some policies like document operation monitor class must be executed by Agent firewall, then rebooting PC can solve this problem.
Some policies which go into effect after rebooting:
Network monitoring, Agency web site visit monitoring, Document operation monitoring, Check the file sharing.
Root Cause
Possible cause as follows:
1.Policy dispensing error
2.Agent fault
3.Policy template has instituted but not dispensing
4.Client has installed but not reboot
In this time, No reboot after installing causes fault.
Rebooting client after installing it, then taking functional test.