Incorrect settings of VSM environment variable induce the system can’t startup

Publication Date: 2012-09-18 Views: 71 Downloads: 0

Issue Description

System remind VSM environment variable is set incorrect

Alarm Information

None

Handling Process

Step 1.Check VSM environment variable. Refer to <Secospace VSM software installation manual>

In windows system, right-click “my computer > attribute”, in “senior” tab click “ environment variable” , check “ IMAP_ROOT” and “ OSS_ROOT” and other value

Step 2.Check and repair VSM environment variable

In windows system, for example, if VSM is installed under “D:\vsm”, the environment variable should be : “IMAP=D:\vsm\server\conf”, otherwise, we must need to manual acting to configure the environment variable.

Root Cause

Environment variable is lost or modified

Suggestions

None

END

Author : SU1001522602

Document ID: EKB1000015185

Fault Type :