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Knowledge Base

Incorrect settings of VSM environment variable induce the system can’t startup

Publication Date:  2012-09-18  |   Views:  140  |   Downloads:  0  |   Author:  SU1001522602  |   Document ID:  EKB1000015185


Issue Description

System remind VSM environment variable is set incorrect

Alarm Information


Handling Process

Step 1.Check VSM environment variable. Refer to <Secospace VSM software installation manual>
  • In windows system, right-click “my computer > attribute”, in “senior” tab click “ environment variable” , check “ IMAP_ROOT” and “ OSS_ROOT” and other value

Step 2.Check and repair VSM environment variable

  • In windows system, for example, if VSM is installed under “D:\vsm”, the environment variable should be : “IMAP=D:\vsm\server\conf”, otherwise, we must need to manual acting to configure the environment variable.

Root Cause

Environment variable is lost or modified