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Knowledge Base

Case of VP8020PLUS different version causing audio malfunction

Publication Date:  2012-09-19  |   Views:  138  |   Downloads:  0  |   Author:  q00229199  |   Document ID:  EKB1000015325

Contents

Issue Description

When Certain water resources department machine room use E1 mode of Huawei ViewPoint 8030mBox2MX connect water resources department video Flood control and command system, during debugging, sometimes the city flood control meeting place can’t hear the machine room audio (sometimes the sound is very small), operator in machine room can’t hear city flood control meeting place’s sound ether(sometimes the sound is very small)

Alarm Information

Through terminal internal audio exam, find out that the audio indicator is on red alarm

Handling Process

1.checke the terminal version, find out it’s 2003.12.03A, it is the temporary version that Huawei published to solve the terminal audio problem. Update the terminal version to 20004.10.22.
2.Through terminal internal audio exam, the audio indicator come back to normal.

Root Cause

1.Mac interface bad contact.
2.Wrong interface configuration
3.Terminal version issue

Suggestions

In openning, we should use legal copy soft ware, the temporary version should be used only in transition duration