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Knowledge Base

SiteCall meeting failure

Publication Date:  2012-09-20  |   Views:  105  |   Downloads:  0  |   Document ID:  EKB1000015387

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

    A site has 102 terminals, all use the VP8036 terminal, through two 72 ports VP8630 to hold a conference by cascade. In the testing process, the terminal sitecall meeting , can call up to 64 points, when summoned to 65 points, the terminal prompts SiteCall failure, no call information in gk. Holding a conference by rmcc way, can hold a conference normally.

Alarm Information

None

Handling Process

  Query the terminal version, the version of the terminal is Release 2.29.7 2006.05.08, upgrade version of the terminal to Release 3.7.4 2006.10.09, problem solving.

Root Cause

   Since rmcc can call a meeting to prove that there is no relationship with the platform side, should be addressed in the terminal above, call 800, learned in the old 480 version has taken a limit to the terminal number of SiteCall. But the new version can convene 400 terminals once.

Suggestions

  When use the R480 terminal, unify use a high version as far as possible.
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