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Knowledge Base

Client names in NBU backup policy is differentiate in capitalization leading client names duplicate in client list

Publication Date:  2012-09-20  |   Views:  101  |   Downloads:  0  |   Author:  y00001513  |   Document ID:  EKB1000015444


Issue Description

During NBU6.5 deployment, two hostname in client list is the same. But backup job is normal; operation of rebooting backup server is invalid. 

Alarm Information


Handling Process

1. Check all backup policy in this client, clients’ names is Backupdb and backupdb, the first letter is different.
2. Modify all client names to Backupdb in backup policy, the duplicated client name disappear in client list.

Root Cause

Windows OS do not differentiate upper and lower cases, but NBU differentiate. Even Client names in NBU backup policy is different, the connection to client and the backup operation is normal. Clients list is generated according to client names in NBU backup policy, so duplicated client names appear.