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Knowledge Base

modifying HDP3500 host name after initializing lead to backup

Publication Date:  2012-09-21  |   Views:  124  |   Downloads:  0  |   Author:  SU1000864011  |   Document ID:  EKB1000015527

Contents

Issue Description

It demand to fill in HDP3500 host name when initializing HDP3500. Finishi initializing and modify host name, then backup excel2010 cannot be started.

Alarm Information

none

Handling Process

1. Now Research and Development cannot make sure that it can be successfully at one time by modifying database. So they suggest to use BE install CD to reinstall BE software.
2. The problem is solved after reinstalling software.

Root Cause

The host name typed in HDP3500 initialization will be written in BE database. If modify host name after initialization, BE will find that the new host name is different from the host name in database. So BE will not run.

Suggestions

Ensure HDP3500 host name from client before initializing HDP3500. Make sure there is no need to modify host name after installing.