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Knowledge Base

The TSM client solution that the site monitoring policy don’t work as WEB agent monitoring template not started

Publication Date:  2012-09-21  |   Views:  546  |   Downloads:  0  |   Author:  SU1001429751  |   Document ID:  EKB1000015528


Issue Description

An enterprise customer using the site monitoring to a department, the policy is permit them access some site, and display the inspection result at terminal. Then making a testing, find that when access the site not allowed,the terminal result don’t display the contravention site information.

Alarm Information


Handling Process

By pick-up the client the log, find that the WEB agent template do not start. And dispensing the policy in real-time at the TSM management page. Then test the client and access the site not allowed. At last, the inspection result displays the contravention site information.

Root Cause

1 Maybe the policy template have not dispensing in real-time, as a result that terminal WEB agent template do not start. So the monitoring not working.
2 Maybe the client begin testing at a very short time after the policy dispensing, and the client do not get the policy. So the monitoring not working.
3 Maybe it interfered by the third-party safety software.