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Knowledge Base

Backup error reports that cannot find medium when BE connect with Dell tape library

Publication Date:  2012-09-21  |   Views:  188  |   Downloads:  0  |   Author:  y00001025  |   Document ID:  EKB1000015563


Issue Description

Software edition: BE 12.5
Tape library type: Dell PowerVault TL2000
After tape library connected with medium server, bar code can be scanned in BE medium mange interface, but when executing backup operation, error report that backup medium should be imported into library.

Alarm Information


Handling Process

1. Get tape out from tape library, the write protection is open. Close it and put tape back into library.
2. Rescan device medium in BE software, do LABEL operation on every tape.
3. Backup task complete successfully

Root Cause

Inspect tape library running status when error reports, manipulator do not move tape into drivers automatically. Software configuration may be failure causes, we should also inspect whether tape write protection close.