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tracing client connect server unsuccessful or request timeout

Publication Date:  2012-09-21 Views:  80 Downloads:  0
Issue Description
Configure tracing client id and terminal comment in web server correctly,use tracing client  link with web server unsuccessful or request timeout
Alarm Information
Handling Process
Reason 1
1 startup TraceClient click server configuration,check server ip and port in pop-up menu.
If  server ip and port is correct,please check reason 2
If server ip and port is not correct,please be changed as correct server ip and port
2 check whether fault be solved or not,if not please go on check reason2
1 carry out comments ping ip-addressin pc of trace client,check links between trace client to web server,among of that,ip-address is web server ip address
If it is unable to ping,please solve network fault
If it is able to ping,but network situation is not well,and delay seriously,please carry out step 2
If it is able to ping,please connect with technical support engineer

Root Cause
Cause of this problem maybe as follows
  1 ip address or port configuration of server configuration of tracing client not correct。
   2 network fault in tracing client and web server