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The gatekeeper inside H323 gateway can’t be ONLINE

Publication Date:  2012-09-21 Views:  108 Downloads:  0

Issue Description

When debugging VCON H323MCU, Gateway and terminal device, the gatekeeper inside gateway can’t be online.

Alarm Information


Handling Process

Examined the settings as the manual, we found the gatekeeper’s IP was not as the same as the Gateway’s IP. We can ping to the MCU and Gateway but failed to Gatekeeper. After setting the same IP of Gateway and Gatekeeper, the Gatekeeper can be online.

Root Cause

The gatekeepers IP should be set as the same as the H323 gateway or MCU.