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Knowledge Base

Business acceptance table data setting incomplete causing dialing fail

Publication Date:  2012-09-22  |   Views:  269  |   Downloads:  0  |   Author:  q00229199  |   Document ID:  EKB1000015781


Issue Description

Terminal start to call for conference, the terminal shows dialing fail after transferring conference information. Conference convene fail.

Alarm Information

Dialing fail

Handling Process

After adding Guangzhou code 020 in business acceptance, convene conference normally.

Root Cause

Through exam, the meeting place parameter shows certain meeting place is in Guangzhou. But business acceptance table doesn’t define the fee rate of Guangzhou area, causing convening conference fails.