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Knowledge Base

Can’t execute terminal OS software

Publication Date:  2012-09-22  |   Views:  237  |   Downloads:  0  |   Author:  q00229199  |   Document ID:  EKB1000015831

Contents

Issue Description

Certain opening, after install terminal OS software, we can operate the OS normally. Some period later, client response that they can’t open operation platform when click the operation platform icon. They  can’t control the conference.

Alarm Information

“This program executed illegal operation, please contact supplier”

Handling Process

According to the hint, we can judge that he problem is caused by MS’s software. We know that clients install MS’s OA software in operation platform, so uninstall OA software. Reinstall terminal operation platform software, terminal function come back to normal.

Root Cause

Micro soft 2000 OA and 8020 operation platform are not very compatible in some place, so we suggest clients use the operation platform PC as special purpose machine, do not install other soft ware.

Suggestions

None