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Knowledge Base

Mix networking with video Train 5.2 and softx3000, pstn phone drop off the meeting then rejoin the conference fail

Publication Date:  2012-09-24  |   Views:  262  |   Downloads:  0  |   Author:  q00229199  |   Document ID:  EKB1000015973


Issue Description

Version information:
gk/gkm/rmcc/8630MCU:Train 5.2 set version
Networking description:
SoftX3000 mix network with Video system (Including multimedia GK、RMCC、GKM、MCU). GK and Soft3000 use GL-GK to relay butt. All user register under SoftX3000, MCU register on GK, GK process only video business without any user.
Malfunction phenomenon:
After pstn phone drop off the meeting, call to join the conference and fail

Alarm Information

After pstn phone drop off the meeting, call to join the conference and fail

Handling Process

Change GK’s configuration:
# whether enter illegal call. The call that not analyzed by GK is recognized as illegal call.
#0: illegal call is allowed 1: only legal calls are allowed (default).
After restart service, test again, pstn terminal can join the conference.

Root Cause

According to calling procedure, check GK log and find out Softx3000 returned LRJ[[0x00000079:err_call_conference_does_not_exist]].
Analyze PSTN phone number, this number is not the number under soft3000, so cuasing softx3000 didn’t recognize this call.


Dialing conference enters number procedure:
a. Terminal dial conference number
b. Softx3000 analyze the number, choose GK-GK route to relay to GK, send LRQ message to locate called user.
c. GK return IP address of MCU through LCF
d. After SoftX3000 get called location information, it keeps on calling; the procedure is like normal call.