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The hard disk can’t be identified during the OS installation in T3500

Publication Date:  2012-09-25 Views:  71 Downloads:  0
Issue Description
The client operates the OS through the net with single disk in T3500. The client indicated that there was some fault in the disk in a period. The engineer replaced the old hard disk with a new one and it informs that no hard disk is found during the OS installation through CD. The indicator of the hard disk on the foreboard works well and it can’t enter the SAS BIOS by pressing “ctrl+c” during the self-check with a terminal connected. So we can’t be sure that if the hard disk is identified or not.
Alarm Information
Handling Process
1. Press “Del” to enter BIOS during the rebooting, select “* Boot Settings Configuration” in “IPMIBoot”, then press enter;
2. Configure the “Interrupt 19 Capture” into “Enabled” in “* Boot Settings Configuration”;
3. Select “Save Changes and Exit” in “Exit” for rebooting and saving;
4. Press “Ctrl+C” during the startup and enter the SAS BIOS installation. It can check 24 disks which indicates that the newly changed disks are normal;
5. Ask the client to compare the new version and the old version, and it is sure that it is the OS cut by the client and the wrong drive of 1068E that results in the system can’t find the disk.
6. The client used the drive of the 1068E provide by T3500 to compile to the inner core, and install the OS later. Everything works well.
Root Cause
1. The newly changed hard disk is still in fault;
2. There is something wrong with the OS version, and the SAS RAID drive is not loaded correctly.
If the client has doubt with the elements, we may use the self-check function of the device to clarify and illuminate.