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Knowledge Base

The number includeing “+” leads to SIP phone set cannot register to AR1220V

Publication Date:  2019-07-15  |   Views:  157  |   Downloads:  0  |   Author:  c00222574  |   Document ID:  EKB1000016042

Contents

Issue Description

Some company want to register to SIP Server of cisco by phone number +xxxxxxx on phone set, because AR is used as backup server of this phone set, it needs to configure phone account information on AR, it finds that “+” cannot be configured on telno field.

Alarm Information

[AR 1220 BH_ADSL_VRU-voice-pbxuser-+3902680005 ]telno +xxxxxxx
Error: The telephone number is invalid.

Handling Process

If the phone set registering code begins with “+”, it will access the matching process between country code and area code. If configure the code directly when configuring the telno, it will not configure country code and area code by default.
After the peocess analysis and configuration, configure the phone number +xxxxxxx on AR as follows:
telno country-code 39 area-code 02 680005
Try to register again, it is successful.
The last configuration is as follows:
pbxuser +xxxxxx sipue enterprise hw
  sipue +xxxxxx
   telno country-code 3x area-code 02 xxxxx
   dn-set hw
  call-right in international-toll out international-toll

Root Cause

pbxuser +xxxxx sipue enterprise hw
  sipue +xxxxxx
   telno xxxxxxx
   dn-set hw
  call-right in international-toll out international-toll

Configure telno without “+”, phone set cannot register, packet analysis is 401 Not Found.
Get rid of “+”code when register, and it can register normally.
The reason is that AR do not support the code included “+”.

Suggestions

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