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Because of browser security setting lead the interface which is accessed by SVN3000 virtual gateway displays inextenso

Publication Date:  2012-09-26 Views:  241 Downloads:  0

Issue Description

After SVN3000 configuring the setting of virtual gateway,remote access vritual gateway by IE browser,the accessing interface display inextenso,no Logo,picture button and register.

Alarm Information


Handling Process

Step 1:check the IE version,if it is more the 6.0 version,we can debar the IE version problem.
Step 2:check SVN3000 virtual gateway configuration information and virtual gateway state.
display current-configuration  //check v-gateway configuration
display v-gateway   //check v-gateway configuration state
display tcp status  //check v-gateway  relate IP address’ 443 port is open or not.
We can debar the SVN3000 configuration problem by checking
Step 3:check IE configuration
We use other machine to access vritual gateway ,it can display integral interface .contrast their IE configuration ,we can find the IE security level of their IE setting is different,then we adjust the IE security setting of fault machine to :intermediate,the problem will be sovled.
(IE menu tool->Internet option->security->user-defined security level)

Root Cause

1、 IE version is too low to be supported by system
2、 The problem of SVN3000 configuration
3、 The problem of IE configuration


The IE security zone setting can set the trust degree of being accessed Web.IE has four security zone:Internet,local Internet,trust site,restricted site,the defaul security level of system has middle,middle-low,high and low.
When the high version is installing ,the security level setting is more high,it will lead when we access SSL site ,the site cannot display normally. We have two kinds of solution to this problem:
1、 Degrade the IE security level setting to middle or more low
Bug:Degrade the IE monolithic security
2、 Add the correlative site to” trust site”
No bug of method 1,we recommend this solution.