No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

After the server restarting we cannot enter TSM management interface ,the page cannot display

Publication Date:  2012-09-26  |   Views:  748  |   Downloads:  0  |   Author:  SU1000722575  |   Document ID:  EKB1000016233


Issue Description

TSMserver is normal before,but user update the Rising antivirus software today,the TSM management interface cannot be entered after restarting server.

Alarm Information


Handling Process

1、 Check the Rising antivirus software computer protect log,we can find the trojan defense has the arrestment operation of  tomacat.exe file under the TSM installing content.
2、 TSM failed to start by checking Event Viewer of the windows.
3、 Input service.msc to chcek the state of TSM in the running,we can find the TSMServer backgroud service only has portecting service not master service TSMServer.We can be sure the Rising arrest the core process tomcat6.exe of TSMServer and delete the TSMServer service by the check above.It leads TSM server cannot be run normally.Suggesting to reship to repair it .
4、 Ensure the user data isn’t missing ,according to the step to install TSM server again:
The steps of TSM server installing over again:
1、 Keep the backup of the current TSMServer’s installing content to other subarea;
2、 Uninstall current TSMServer;
3、 Install TSMServer over again,the database use a new name(not use the quondam database name);
4、 Stop TSMServer service;
5、 After finishing installing ,cover the TSMServer content after reship with the backup of TSMServer installing content;
6、 Start the TSMServer service;
7、 Add the TSMServer process and content to the trust list of Rising,for averting the similar problem;
8、 Check the TSM system is running normally or not.

Root Cause

Maybe the Rising antivirus software deletes the correlation file of TSM.


When we meet the similar problem,we must get know what the software are installed at the user server,and what operation do these software has done before appearing the problem ,we can go to the problem quickly.