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MCU cannot call its nodes in PSTN conference

Publication Date:  2012-09-26 Views:  127 Downloads:  0

Issue Description

Customer use ScheduleWeb online schedule system to schedule PSTN conference, the conference begin in RMCC but nodes of conference do not receive calling information, but it is normal to call up a video conference with ScheduleWeb online schedule system.    

Alarm Information


Handling Process

Check configuration of A8010, no modification after configuration backup before. Log RMCC server and check RMCC.INI configuration. Configuration of PSTN conference is not correct. MCU type is 8620, and the connection line type should be PRI. Modify and reboot RMCC service, it is normal.

Root Cause

The problem may be: 1. A8010 configuration error make number cannot be recognized when MCU calling. 2. RMCC configuration error cause MCU cannot start calling.