The camera is on line but when we view the image, pop-up window says “platform failed to assign mdu”.
Version info: NVS V100R002C02
1, pop-up window says “platform failed to assign mdu”
2,OMC side has the alarm:
NVS-MDU can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
NVS-MRU-R**ing can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
NVS-MRU-Streaming can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
1,Ping from MU server to SCC server, the connection and delay are OK
2,Check the process on MU server and find the following information, so the MU process is started up normally:
IVS:~ # ps -ef | grep mru
root 9555 27 0 06:51 ? 00:00:00 [xfs_mru_cache]
root 10984 1 0 06:52 ? 00:00:00 ./nvs_mru_r**d
root 10986 10984 0 06:52 ? 00:00:02 ./nvs_mru_r**d
root 10989 1 0 06:52 ? 00:00:00 ./nvs_mru_stream
root 11034 10989 0 06:52 ? 00:00:00 ./nvs_mru_stream
root 25857 25802 0 17:14 pts/2 00:00:00 grep mru
IVS:~ # ps -ef | grep mdu
root 10981 1 0 06:52 ? 00:00:00 ./nvs_mdu
root 10983 10981 0 06:52 ? 00:00:01 ./nvs_mdu
root 25932 25802 0 17:15 pts/2 00:00:00 grep mdu
3,The connection between MU and SCC need two factor, firstly, the MU side must configure SCC’s IP address, we check it and it is OK; then, the server ID information on MU side must be consistent with that of SMC Portal, we check it and find the server ID is set as the default, not consistent with ID on MU side, so this is the reason. We correct the server ID on SMC Portal and the problem is resolved.
The communication abnormity between SCC and MU may be the problem:
1,The network is impassable between SCC and MU
2,MU process was not started up
3,The connection between SCC and MU is abnormal