No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


FAQ – The problem location steps to Softco license loading fails

Publication Date:  2012-10-08 Views:  295 Downloads:  0

Issue Description

Fault phenomenon: license loading error, and prompt license loading is not successful, or check can’t pass.

Alarm Information


Handling Process

1, check whether the equipment ESN number and the license number is consistent.
2, check equipment already configuration data is greater than the permission license items, including users number, relay number, etc.
3, check TFTF Settings, including whether TFTP server is open, whether the host’s hostip is correct, whether license is in the TFTP server path inferior.
4, if it is temporary license, need to confirm with the customer, whether loading times has more than 10 times.
5, check whether the customer applied license version is consistent with host software version, if not consistent, the loading can't be succeed. Different host version, the corresponding license plate has a slightly difference, must pay attention to distinguish.

Root Cause

 The possible reasons cause license loading failure are as follows:
1, equipment ESN is not consistent with the license ESN number, check failure.
2, the equipment’s configuration data is greater than the licensing item of the license.
3, TFTP setting error, the system could not find the file needs to be loaded, leading to load fails.
4, if it is temporary license, if it is multiple loading temporary license, more than ten times, then loading temporary license is not allowed.
5, license file version is not consistent with host software version, leading to license to load fails.


1, when fill in application license plate, must carefully check equipment ESN number, pay attention to the software version and the information such as the number of users and the number of relay, if feedback error, it will lead to the production license and actual environment does not match, which will lead to license fail to load.
2, when loading license must be check TFTP Settings, especially the settings of hostip.