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Knowledge Base

The solution of deduplication cannot be performed after the device powering off abnormally

Publication Date:  2012-10-11  |   Views:  169  |   Downloads:  0  |   Author:  SU1000864011  |   Document ID:  EKB1000016941


Issue Description

1. Establish typical network configuration 4. SIR is related to vlt-B, and two backup server are both related to vtl-B. Establish a VTL on vtl-B.
2. After configuring, vtl server, vtl software and vtl service are running well.
3. There is deduplication work on vtl-B.
4. First close engine power of SIR.
5. Then close engine power of vtl-B.
6. Last close engine power of the two S2600.
7. After finishing deduplication, first start S2600, then start vtl engine, last start sir engine.
8. After powering on, the deduplication cannot work. But type ‘sir status’ in SSH, all the sir servers are running.

Alarm Information


Handling Process

1. Make sure the LUN resource is scanned.
2. The deduplication is good after reboot.

Root Cause

Although SIR boots normally, some service don’t start normally.