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VTL3500 system enter BIOS when booting for the first time

Publication Date:  2012-10-11 Views:  236 Downloads:  0

Issue Description

The system enter BIOS, and cannot enter RAID card configuration interface by pressing ‘CTRL+H’ 

Alarm Information


Handling Process

1. Pull out mouse and keyboard, reboot the system. It also enter BIOS.
2. Pull out the cable on serial port, the system is normal.

Root Cause

1. The problem of the mouse or keyboard.
2. The serial port of VTL3500 is linked to switch via cable.


If the client forgets linking serial port to the switch or the mouse or keyboard is wrong, the system will enter BIOS.