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Knowledge Base

When VTL3500 edition software is installed, it is reported that Error downloading kickstart file

Publication Date:  2012-10-16  |   Views:  210  |   Downloads:  0  |   Author:  SU1001573748  |   Document ID:  EKB1000017233


Issue Description

The error below is reported when VTL3500 edition software is installed in a customer site:
Error downloading kickstart file
Unable to download the kickstart file. Please modify the
kickstart parameter below or press Cancel to proceed as an
interactive installation.

Alarm Information


Handling Process

1. Use new high quality empty DVD disk, write again (with lower rate of ×8), check OK after write, reinstall and the faulty remains
2. Use new-written DVD, replace USB connection cable and USB interface, the faulty remains; replace USB driver, the faulty is solved, installation is normal.

Root Cause

File of ks.cfg in / directory of VTL3500 edition software, is auto-installed script of VTL3500 edition software, this file cannot be read, installation cannot go ahead normally. There are two possible causes for the fault above:
1. DVD disk for installation is damaged and cannot read this file
2. CD driver for installation is faulty and cannot read this file
a. USB connection cable or USB interface problem
b. USB CD driver problem


Installation process of VTL3500 edition software is not complex, but automatic installation cannot go ahead when file of ks.cfg cannot be read, it is recommended to select high quality USB driver and DVD disk when install VTL3500 edition software.