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Installation of OceanStor storage multipathing for Windows2008 failure handle

Publication Date:  2012-10-17 Views:  218 Downloads:  2

Issue Description

Customer site deploy OceanStor S5600 storage, installation of delivery-attached multipathing software fails. System device management interface cannot see generated virtual disk device.

Alarm Information


Handling Process

1. Decompress necessary dll for multipathing installation in attachment into installation path of multipathing software, path is C:\huaweisymantec\UltraPathforWindows. (this dll file can be used in both Chinese edition and English edition system)
2. Click and run install.bat file in file directory.
3. Reboot host.
4. (English edition operating system as example) right click on Server Manager in My Computer. In the dialog popped up, expand Diagnostics and click Device Manager below. Expand System Devices in right-side pane, if Huawei Multi-path Device Specific Module appear, multipathing installation succeed.

Root Cause

When multipathing software for Windows2008 is installed, it need necessary dll file in operating system to support. Customer may not install necessary dll file when install Windows 2008 operating system, which cause installation of multipathing fails.


When install multipathing software for Windows2008 operating system, verify if system is completely installed, and whether necessary dll file exists.