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FAQ-how to handle OceanStor S2600 multipathing software installation failure

Publication Date:  2012-10-17 Views:  77 Downloads:  0

Issue Description

When OceanStor S2600 is deployed, it cannot work normally after UltraPath is installed in host with Windows Server 2003, there are double disk labels in host. 

Alarm Information

Host operating system disk management display double disk labels, it cannot be used normally.

Handling Process

Solving unsuccessful multipathing software installation is the key to solve double disk labels in host, handing process is:
1. After install Windows Server 2003 Standard Edition or Enterprise Edition, find directory of \Windows\Packages in product delivery-attached CD, select installation packet of UltraPath-01.01.14T01.win2k3.x64, double clicks to install until complete;
2. Decompress packet in attachment and copy the content into directory of C:\UltraPath\bin, overwrite if there is duplicated file;
3. Get in directory of C:\UltraPath\bin, right click on file of install.bat, select RUN to complete multipathing software installation;
4. Connect to optical fiber, after communication between host and storage device become normal, the logical volume mirrored to this host can be discovered normally.

Root Cause

When edition of OceanStor S2600 is lower than V100ROO1C01B034 and host operating system environment is Windows Server 2003 (X64), installation of multipathing software is unsuccessful. Double disk labels in host is caused by multipathing software incorrect installation.


When deliver OceanStor S2600, upgrade device edition to current newest, especially upgrade to V100R001C01B034 or lower edition, solve the problem of double disk labels according to handling process.